RESTON OFFICE
Our Reston office is located on the campus of Reston Hospital Center. Parking is conveniently located behind the 1830 Town Center Drive building. See below for location details and hours of operation.
1830 Town Center Drive, Suite 410
Reston, VA 20190
Phone: 703-478-0440
Fax: 703-742-9210
Phone Hours:
Monday – Thursday: 9am to 12pm and 1pm to 4pm
Friday: 9am to 12pm and 1pm to 3pm
Patient Appointment Hours:
7:30 AM to 5:00 PM
Office Policies
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Day of Appointment
For new patients, please arrive at the office no later than 30 minutes prior to your scheduled appointment. For follow-ups, please arrive 15 minutes prior to your scheduled appointment time.
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​Payment Policy
Payment is expected at the time of your visit. We will accept cash, check, or credit card. Payment will include any unmet deductible, co-insurance, co-payment amount, or non-covered charges from your insurance company. If you do not have insurance, payment in full is expected at the time of your visit per our Self-Pay Agreement. Any account balance must be resolved prior to any additional services being performed.
You have 90 days to pay any unpaid balance and if not paid in full, your account will be sent to collections. In the event that your account is placed in collection status, you will be obligated to pay the list price (minus any payments made) in addition to an 18% collection fee. In the event of a return check, a $35.00 charge will be assessed.​
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Unaccompanied Children or Minors
We respectfully request that you do not bring younger children to an appointment unless another adult is present to care for them. Due to safety regulations, children may not accompany a caretaker into most radiographic exam areas. We cannot provide one of our employees to watch children during your appointment. Siblings are welcome for prenatal ultrasound appointments with an adult chaperone present.
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Cell Phone Usage
We kindly request courteous cell phone usage in our waiting areas but NO cell phones in our examination areas. Courteous cell phone usage means volume levels be decreased including video/music playback, calls/conversations be made outside of the waiting room, and being respectful to others.
Patient Care and General Policies
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Neuroscience Consultants, PLC is a medical facility where patients with serious medical concerns receive compassionate care. A peaceful and quiet environment at the front desk and in the waiting room is essential to our mission. We ask that patients, family members and others who use the waiting room or approach the front desk to engage the staff always maintain civility and courtesy and observe the following general policies and rules:
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Patients are seen by a scheduled appointment only. “WALK-IN” patients requesting to see the doctor or nurse practitioner CANNOT be accommodated. We will schedule you for the next available appointment.
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Virginia Law requires all PRESCRIPTIONS, especially controlled substances, to be submitted electronically. Handwritten prescriptions are NOT AVAILABLE UNDER ANY CIRCUMSTANCES. If prescription refills are necessary, they may be processed only through our prescription refill line or by online request through our website or the Patient Portal. Refill requests are handled within 48 hours. Partial prescriptions because a patient does not have a F/U appointment or missed their scheduled appointment CANNOT be accommodated.
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WALK-IN requests for medication samples CANNOT be accommodated. Medication samples, when available, will be distributed only by the healthcare provider when deemed necessary, and only during a regularly scheduled appointment.
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Medical forms, insurance forms, clinical referrals, especially for physical or occupational therapies, and other similar paperwork will be processed as time allows, typically within 3-5 business days. Fees may apply. No medical, insurance or other forms will be processed while patients wait in the waiting room.
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Our front desk area and waiting room are video monitored. We expect that all individuals who approach the front desk and engage the staff will maintain a normal conversational tone and voice volume. The staff must be treated with courtesy and respect. Behavior, which is menacing or threatening, or the use of profanity toward the staff, will not be tolerated and is likely to result in termination of care.
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We are here to help and provide medical care to our patients. We appreciate the cooperation of our patients so that we may maintain a safe and therapeutic environment in the waiting room and office.
